| Education and qualifications |
Essential or Desirable |
| Member of Chartered Institute of Housing or relevant Customer service body |
E |
| Leadership - leading teams & projects |
|
| Experience in leading at senior management level with responsibility for a department or significant team in
the delivery of Community or Customer Services in either the private or public sectors
|
E |
| Experience of developing and managing an excellent customer driven service in a complex organisation with
both social and commercial activities
|
D |
| Track record of leading and motivating dispersed multi-disciplinary teams through collaborative trust-based
management approach, committed to colleague engagement, equality, diversity and inclusion
|
D |
| High level communication skills including - Influencing, networking, and negotiating skills |
E |
| Experience of leading complex projects involving a range of stakeholders |
D |
| Experience of leading and managing change in a significant department or team |
E |
| Experience of stakeholder engagement – working with customers, negotiating/consulting with trade unions and
engaging with Board members
|
D |
| Ability to coach and mentor to develop individuals and teams |
E |
| Ability to work effectively in partnership with senior colleagues, employees, customers, external
stakeholders and boards and manage and resolve conflict
|
E |
| Strategic, operational & budget management |
|
| Strategic and operational understanding of external environment as it affects the service area, including
the national, regional and local policy and legal context
|
D |
| Experience of setting and managing significant capital and revenue budgets, delivering efficiency gains &
overseeing capital projects
|
D |
| Experience and knowledge of the legal and regulatory framework relevant to Social Housing delivery and
Specialist Housing
|
D |
| Financially astute and commercially aware |
D |
| Ability to interpret information, carry out research, & analyse complex data to appraise and manage
performance and risk
|
E |
| Problem-solving skills applicable at individual, department & organisation level |
E |
| Ability to produce clear, concise and well written reports on complex issues |
E |
| Additional areas of expertise |
|
| Experience of utilising ICT innovatively to deliver improved service, and value for money |
E |
