Person Specification

Education and qualifications Essential or Desirable
Member of Chartered Institute of Housing or relevant Customer service body E
Leadership - leading teams & projects
Experience in leading at senior management level with responsibility for a department or significant team in the delivery of Community or Customer Services in either the private or public sectors E
Experience of developing and managing an excellent customer driven service in a complex organisation with both social and commercial activities D
Track record of leading and motivating dispersed multi-disciplinary teams through collaborative trust-based management approach, committed to colleague engagement, equality, diversity and inclusion D
High level communication skills including - Influencing, networking, and negotiating skills E
Experience of leading complex projects involving a range of stakeholders D
Experience of leading and managing change in a significant department or team E
Experience of stakeholder engagement – working with customers, negotiating/consulting with trade unions and engaging with Board members D
Ability to coach and mentor to develop individuals and teams E
Ability to work effectively in partnership with senior colleagues, employees, customers, external stakeholders and boards and manage and resolve conflict E
Strategic, operational & budget management
Strategic and operational understanding of external environment as it affects the service area, including the national, regional and local policy and legal context D
Experience of setting and managing significant capital and revenue budgets, delivering efficiency gains & overseeing capital projects D
Experience and knowledge of the legal and regulatory framework relevant to Social Housing delivery and Specialist Housing D
Financially astute and commercially aware D
Ability to interpret information, carry out research, & analyse complex data to appraise and manage performance and risk E
Problem-solving skills applicable at individual, department & organisation level E
Ability to produce clear, concise and well written reports on complex issues E
Additional areas of expertise
Experience of utilising ICT innovatively to deliver improved service, and value for money E

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